Editor's note: This column was written and published in the midst of Winter Storm Fern. What would you do if your business experienced a 20x increase in customer demand overnight? Would your systems ...

Source: By Tkgd2007 (Own work) [CC BY-SA 3.0 Modified & Published under same license When you step back and look at who we are and how we got here, it is not surprising that we have problems. We ...